Frequently asked questions

Yes. The Sofia clinic is open every day from 08:00 to 22:00 without days off. No new patients are admitted after 22:00. The Blagoevgrad clinic works Tuesday–Saturday 09:30–19:00 and is closed on Sunday and Monday.

We recommend booking by phone at +359 898 361 903 to avoid waiting. Emergencies are admitted without an appointment at the Sofia clinic until 22:00.

For a first visit bring the pet passport (if available) and any previous test results or treatment records. For rabies vaccination the owner's ID card is required.

The price depends on the type and scope of the examination. For an estimate call +359 898 361 903 – the price list is currently being updated.

Yes, by prior arrangement over the phone our doctors make home visits. The examination, medicines used and procedures are charged additionally.

Yes, the Sofia clinic has a large free car park for visitors. In Blagoevgrad there is street parking near the clinic.

Yes, we accept debit and credit cards (Visa, Mastercard) as well as cash.

Call +359 898 361 903 immediately. For trauma, poisoning, breathing difficulties and other emergencies the Sofia clinic provides emergency care every day from 8:00 to 22:00. No new patients are admitted after 22:00.

Yes, we administer the rabies vaccine after a clinical examination and issue an official veterinary document. The owner's ID card is required.

Yes, we neuter and spay dogs and cats. The procedure requires a preliminary examination and blood tests. Book an appointment by phone.

Veterinary regulators require a minimum of working conditions, materials, consumables and equipment. If you notice significant differences, ask in detail about the proposed treatment. If prices are much lower than at other clinics, your expectations for the level of service cannot be high.

The fees cover what was done for the animal – clinical examination, tests, diagnostics, treatment and medication. Some problems are long-term or have multiple, changing causes. You pay for an honest attempt to diagnose and treat the problem.

Fees are preferably paid at the time of the service. The best option is to call the clinic in advance and ask about the available payment methods.

The care given to each animal is decided by its owner. Vets inform clients about the available medical options; the final decision rests with the owner. Medicines, consumables and equipment cost the same as in human medicine.

Neutering has long-term health benefits and controls the population. It is a real operation requiring general anaesthesia, surgical instruments, suture materials and hospitalisation. Its average cost is less than your weekly fuel bill.

When you take in an animal from the street you become its owner and are responsible for its care. Vets often deal with such cases and a satisfactory agreement is usually reached – call us and explain the situation.

It is impossible to make an accurate diagnosis and treatment plan for an animal that has not been examined – it is unprofessional and illegal. Symptoms are only an indicator of a large number of internal diseases with different treatments.

Each practice sets its prices based on the quality of service, materials, anaesthetics, specialists and treatment methods.

Most puppies and kittens need a health check, deworming and vaccinations. The clinic can give you an estimate over the phone. Subsequent annual costs depend on the breed and health.

For a rabies certificate only the rabies vaccine after a clinical examination is required. It is in your pet's interest, however, to have routine check-ups and the full vaccination programme.

It depends on the age and size of the patients. For a small cat and a large dog the consumables, time and labour are different.

Breed, age and activity determine nutritional needs. Small breeds have roughly twice the energy requirements of large ones, and giant breeds grow for longer. Ask your vet for an individual feeding plan.